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Moving Customers Is The Secret Of Success.

2011/6/20 17:24:00 115

Moving Customer Success

Many salesmen are looking for secrets for sale. Sale All of them are thinking about how to manage customers. Actually, in my opinion, the best selling secret is that if you want to move the customers and let the customers cry for you, then you will succeed.


A company in Beijing, where Fang De Zhi industry serves. Customer In a sales summary meeting, a weathered old man business The staff said loudly: "moving customers is more important than moving customers."


At the dealer conference, a loyal dealer was in tears. "I have been very moved, not that you have helped me achieve a great career, but that your salesmen have done a lot of seemingly trivial things. These little things moved me and urged me to keep moving forward.


"Moving" knocks on the "heart gate" to pursue the shock of the soul.


In fact, a "move" is enough to let others taste the heat and cold, like ripples, constantly affecting people around him; "moving" is just a single interest driven, money scattered. Therefore, the power of "moving" is easier to achieve "serial sales".


A salesman arrived at the dealer's office for lunch break. Because of the power failure, customers sweat in the stove. The salesman could not help but pick up the fan to send the cool side to fly and wait for the flies. As a result, the customer slept comfortably for two hours, and was very moved when he woke up. Though it is a trivial matter, it has changed the "resolute" decision made by the dealer to the other brands of the global brand network. Since then, the sales volume of the dealer has been rising linearly, and because of his publicity, there has been another continuous sales boom.


We often hear such confusion: "customer, what do I move you?" In fact, it is very simple, moving others is the process of caring for others, and is also a process of helping others.


A poor beer sales representative has always been a top seller. His secret is to go to the customers every day, sweep the floor, sweep the floor, wipe the table, buy groceries, and make a non remunerate handyman. In the process of finding a handyman in the company, he took the initiative to do the job. As a result, he became the most loyal employee of the company in the rain, not late and did not leave early, so that at a meeting, everyone agreed to enter the beer sold by the sales representative.


In many cases, it is not difficult to move others. As long as we are honest with others and do something that we should do, we can move many people.


At the annual meeting of an electrical appliance in Guangdong, a dealer personally presented an ordinary salesperson with "true" words and volumes, and told a general story in a meaningful way: he suddenly encountered floods in summer, and the first call to greeting was the salesman's fight.


In fact, many things that move customers do not even require us to pay extra, nor do we need to spend all our lives trying to achieve them. A lot of things can only be done with our hands. Like those little things on the surface, when we do things bit by bit, it starts to grow dark and spread, then moistens and spreads to the bottom of many people's minds, and finally completes your sales by accident.


In reality, many people ignore the "sales" weapon of "moving". And everyone can easily do everything mentioned above, but after we moved, did we do it?


Today, the sales trend has moved from "customer satisfaction" to "customer touch". Because the criteria of "customer satisfaction" can be formulated and strictly supervised and implemented, and "customer touch" is neither standard nor supervised, but that is why it has contributed to very sales. Therefore, we can only create a moving story and create an atmosphere of touch, so that sales personnel can reach the summit and enterprises can become the market leaders.


Being a customer is the process of moving others and being moved by others.
 


I don't remember who said it, but we should take it in the long march.


"Eighteen kinds of weapons to move customers":


1, talk about topics of interest to customers.


2, catch customers' hobbies, and do what they like.


3, concerned about the business of customers...


4. Family care for customers.


5, remember the birthday of our customers...


6, appropriate time to send greetings to bless SMS......


7, help customers to make ideas...


8, help customers sell things...


9. Visit customers frequently.


10, help customers do something that has nothing to do with business.


11, concerned about the customers' children...


12, help the children of their customers...


13, remember the birthdays and related important days of customers and family members.


14, the hottest, coldest, and visiting customers when it rains or snows.


15, make sure the family members of the customers...


16, see customers often bring gifts, each time is different...


17, do our best to meet customer needs.


18, timely customer service.


Maybe some colleagues or friends feel that moving customers is far more than that. Yes, sales are art, variety, and no formula. Whatever means (within the scope of the law), it is a good way to fix customers. But I think if we can make full use of the above eighteen methods and do well, I think it is not difficult to move customers. Because of these methods, I used to do some cosmetic business before. Of course, this is just a general discussion. How to operate is limited to space and cannot be described one by one. Those who are interested are welcome to contact and discuss communication.


 

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