During The Spring Festival, &Nbsp; Footwear "Three Bags" Difficult To Become A Complaint Hotspots.

Reporters learned from Harbin Industrial and commercial bureau 12315 recently, during the Spring Festival, Harbin accepted.

During the festival, Ms. Wang bought a 3208 yuan NOKIA mobile phone of 990 yuan in a mobile phone store in Nangang District, Harbin City, and used less than two days. It found that the signal was not good and could not answer the phone normally. Ms. Wang came to NOKIA to check the mobile phone after sale. The result was that the motherboard of the mobile phone was malfunctioning, resulting in a bad phone signal affecting the call.

After the sale of NOKIA to Ms. Wang set up a testing work list, in February 2nd, Ms. Wang came to the mobile phone store to return the machine, but the business did not return the machine on the basis of the loss of the mobile phone paper carrier in the package box. It could only be repaired free of charge. Ms. Wang did not approve of the merchant's opinions, and complained to 12315.

According to the eleventh provision on the repair and replacement of mobile phones, the article stipulates that within 7 days from the sale of the mobile phone, the performance of the mobile phone host is out of order, and consumers can choose to return, replace or repair it. At the same time, NOKIA has issued a performance failure detection job list after the sale, which proves that this mobile phone quality problem is prior.

After mediation, businesses took out procedures for consumers.

Mr. Liu bought a man's fur at a large fur store in Harbin City, and received a brand of women's shoes. After buying it, he found all shoes on his left foot. Liu Xian was found in the new year's day to find businesses to exchange them. But the businessmen used the shoes as a gift, and at that time they promoted the activities of leather with their shoes. Now the activities are over. Instead of changing the shoes, they refuse consumers. Mr. Liu made a 12315 call.

According to the provisions of the "Three Guarantees", except for human damage, no purchase voucher, exceeding the three package period, self repair and marking of processed goods, all goods sold by businesses must bear the responsibility and obligation of "three packages" according to law.

After 12315 telephone mediation, businesses changed their shoes for consumers.