ZARA Problem Products Can Be Replaced By &Nbsp; Consumers Are Too Lazy To Toss Back.
Accepting Beijing
Consumer Association
After the name criticism, May 5th,
ZARA
China has declared three unqualified garments without conditions.
Return goods
。
ZARA belongs to the Spanish INDITEX group in Shanghai, said the three involved in the return.
commodity
They were all sold in Shanghai.
Consumer
It can be returned to any ZARA store in the city without the need to produce a small ticket.
However, because many consumers are "lazy to toss", there are few returns.
On the ZARA side, consumers can go to any ZARA store in the city to replace the "problem product" without making a small ticket.
Cash consumers can refund cash on the spot, and the credit card payment will receive a refund within 15 working days at the latest.
Because of the process, people who purchase foreign cards may need 1 to 2 months to receive a refund.
In addition, consumers can choose to replace other equivalent clothes in the store with problem clothes.
Prior to the China Consumers Association's naming of the ZARA three question clothing was sold in 2010, after such a long time, the implementation of the "return" promise, inevitably let consumers feel dissatisfied.
ZARA loyal fan Nancy said: "shopping with friends must go to ZARA shop, but I did not think of quality inspection.
It's been such a long time after that. It's winter clothes. It doesn't wear bad or fade. Now it's hard to get out of the box, but it's a little disappointed with the brand. "
White collar Xiao Xu also had the same idea: "he is also a fan of ZARA for many years. Although he did not buy these three products, but after such a long time, it was a bit troublesome for ZARA to return it."
This morning, we sent a number of stores to ZARA. Many of the store managers said that the "problem products" could be returned unconditionally.
ZARA FM one store manager said: "consumers do not have to show small shopping tickets, whether they wear or not, can be fully refunded in accordance with the funds purchased at that time."
And ZARA Nanjing West Road store manager also said: "consumers can return without a small ticket, and the refund time for credit card consumption takes about two months at the latest."
But I understand that, including ZARA Hong Kong store, Nanjing West Road store, FM one shop and many other stores have said that since May 5th, ZARA's three unqualified products can be returned unconditionally, until now, no consumers came to return.
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