Clothing Sales Nine Taboo, Only To Do Better Performance!

First, avoid questioning.

When the seller communicates with the buyer, he should understand and respect the needs and opinions of the buyer. commodity It shows that he needs this product and approval; he does not buy it, indicating that he has reasons and must not approach the buyer by questioning. For example,

1. why don't you buy this YY?

2. why do you not like this color?

3. why do you say my credit is hype?

4. what reason do you have to say that the quality of my YY is not good?

And so on and so on, using questions or interrogation tone to talk with buyers, is the seller is not polite performance, is not respecting people's reflection, is the most hurt buyers feelings and self-esteem.

Remember! If you want to win the favor and appreciation of buyers, taboo.

Two, avoid order.

Sellers in Buyer When you talk, smile again, be gentle, speak softly, tone softly, and consult with buyers through consultation, consultation or consultation. You must not talk with people through commands and instructions.

If you have a clear idea of your status in the buyer's mind, you need to always remember that it is - you are not the leader and the superior of the customer. You have no right to dictate or instruct the buyer. You are just a seller, one of his shopping guides.

Three, avoid showing off.

When communicating with buyers, when talking about their products and shops, they should introduce their products and shops in a practical way, and praise them with a little compliment. They must never forget themselves, brag about themselves, show off their products with beauty, practicality, low price and good quality. To know that there are people outside the mountain, there are mountains outside the mountain. You say that your products are beautiful, practical, cheap, good quality, and better than you, right? Besides, everyone's tastes and aesthetic standards are different. You think a good buyer is not necessarily good.

Four, avoid straightforward.

Seller should master and buyer Communicate There are thousands of thousands of different kinds of art, and there are different classes and groups. Their knowledge and opinions are different. When we communicate with him, if we find that he is wrong in his understanding, do not point out that he is neither right nor wrong. Generally, people are most ashamed of being humiliated and embarrassed in front of others. Kant once said that the greatest insult to a man is to say he is stupid; the greatest insult to a woman is to say she is ugly. We must see the object of conversation, do something with words, and use language to grasp the skills of conversation, the art of communication, and euphemistic advice.

Five, avoid criticism.

When we communicate with buyers, we should not criticize and educate him if we find some shortcomings in him, let alone accuse him. We need to know that criticism and accusation can not solve any problem, but only invite each other's resentment and resentment. If you want to talk with buyers, you should use more thank-you and compliments. If you want to praise more or criticize less, you should master the scale of praise and the proportion of criticism.

Six, avoid professional

When you sell your products, you must not use professional terms. If the buyer asks you if the YY is full cotton, you should not tell him that the commodity is a few cotton bars, and tell him that the cotton content is 100% or 90%. Using professional terms not only makes the buyer fail to understand your meaning, but also makes the buyer think you are showing off in front of him.

Seven, avoid monologue.

Talking with buyers is the process of communicating ideas with buyers. This communication is two-way. Not only do we have to speak, but we also encourage each other to speak. We can understand the basic needs of customers through his speech, such as: whether to buy Skirts or tops or trousers? Two-way communication is an effective tool to understand each other.

If you have a strong desire for expression, you will be able to speak up, chatter, spit, and speak with your mouth open. You will only be able to breathe freely and quickly, completely ignoring the reaction of the other person. The result will only make the other person resentment and disgust.

Remember not to monopolize any speech.

Eight, avoid cold talk

To talk with buyers, they must be enthusiastic. They must be sincere in their language. They must show their true feelings when they speak and behave. They should be passionate, sincere and sincere. It is the true feelings of sellers that make people feel the heart. Only when you use your true feelings can you get the sympathy of the other party.

In conversation, cold talk will inevitably bring about a cold field, and the cold market will inevitably bring about business failure.

Nine, avoid stiff.

When sellers communicate with buyers, their voice should be loud and bright, and their language should be beautiful. They should be cadence, rhythm, voice with thick and thin, fast and slow speaking speed, high and low intonation, and heavy and mild tone. It should be vivid, colorful, lively and lively.

We must avoid speaking without high and low speed, without rhythm and pause, stiff and dull, without vigor and vitality.

Sellers in the conversation with buyers, speaking skills, communication and art; good eloquence can help you business prosperity, benign communication can also buy buyers again and again. When we talk with buyers, we should pay attention to managing our mouths, using our mouths well, and knowing what to say and what not to say. If we do not know what we will avoid, we will fail. If we do not know what is right, we will stagnate. In our conversation, we should understand the above "ten taboo", so that our business will become better and better, and the number of repeat customers will be more and more. Ha ha, finally, I wish all the sellers of Taobao are prospering in business and rich in money, including myself.